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Branson was polite and sympathetic to our feelings with our clogged main sewer drain. He informed us up front what he was going to do and asked multiple times if we had any questions just to be sure we understood and to make sure all of our questions were answered. He explained to us about the free video cam to seek further what was causing our problem since this was our second occurrence with this very same problem in less than one year. I would highly recommend him and will ask for him on any future plumbing problems. Let’s hope there are none!!